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Privacy Policy

Precision Eye Clinic  – Privacy Policy

Current as of: July 2025

Introduction

This privacy policy provides information to you, a patient being attended to by a practice operating from our facilities, on how your personal information (which includes your health information) is collected and used within that practice, and the circumstances in which that information maybe may shared with third parties.

Why and when your consent is necessary?

When you register as a patient of a practice, you provide consent for the Ophthalmologist of that practice and also the staff of Precision Eye Clinic to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

It is necessary for those attending to you to collect your personal information to provide healthcare services to you.  The main purpose for collecting, using, holding and sharing your personal information is to manage your healthcare. Precision Eye Clinic may also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).

Your health information may be used for uch as research and audits.   If used for research purposes, no information that personally identifies you will be disclosed to any other party, without us first seeking your further consent.  If you are deemed a suitable participant for a clinical research study/trial, we may contact you directly to discuss the possibility of your inclusion in the research study.

Health information used for audit purposes assists us to identify trends and benchmark performance with the aim of improving the services we offer.  The data that may be collected includes information such as the date and nature of any surgery and medical conditions.

What personal information do we collect?

The information we will collect about you includes your:

  • names, date of birth, addresses, contact details
  • medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
  • Medicare number (where available) for identification and claiming purposes
  • healthcare identifiers
  • health fund details.
  • Via a specific consent form – contact details for others you authorise to enquire and receive communications with regarding your personal and medical history and care

Clinical Photography

The doctor treating you may ask to take photographs to be kept as part of your medical record, for which your additional consent is requested.

  • The images are stored securely and privately and are part of your medical record.
  • The images are used for the purposes of clinical care, pre-operative and post-operative evaluation.
  • Access to your images is available by request at any stage.

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

In the medical context this is not likely to be practicable or possible for Medicare and insurance rebate purposes. It could also be dangerous to your health.

How do we collect your personal information?

Our practice may collect your personal information in several different ways.

  1. When you make your first appointment our staff will collect your personal and demographic information via your registration.
  2. During the course of providing medical services, we may collect further personal information.
  3. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
  4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
  • your guardian or responsible person
  • other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
  • your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
  1. We may receive unsolicited information about you from referrers such as GP’s, other specialists or optometrists when we are sent referrals are sent to see one of doctors practicing here. We may use or disclose the unsolicited personal information for the purposes of determining if we could have collected the information from you in accordance with the Australian Privacy Principles or if we could not have collected the personal information from you,

i.e. it is an unintentional referral or the referral is addressed to the wrong practice/medical practitioner. In the latter case we will as soon as practicable, and lawful and reasonable to do so, advise the sender and destroy the information or ensure that the information is de-identified.

When, why and with whom do we share your personal information?

We sometimes share your personal information:

  • with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
  • with other healthcare providers
  • when it is required or authorised by law (eg court subpoenas)
  • when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
  • to assist in locating a missing person
  • to establish, exercise or defend an equitable claim
  • for the purpose of confidential dispute resolution process
  • when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
  • during the course of the doctor consultation, we partner with providing medical services through eRx, IScript & My Health Record (e.g. via Shared Health Summary, Event Summary)
    • Some applications used store data using Cloud services. All health information and patient data is stored on servers hosted within Australia.

Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Your health information may be used for research, trials and audits.  This research and statistical data may be presented at conferences overseas and/or published in international journals.  No information that personally identifies you will be disclosed outside the practice. Should information that may identify you be presented at a conference or in a journal, your express consent will be sought for this purpose.

We will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.

We may provide de-identified data to other organisations to improve population health outcomes. Precision Eye Clinic  will take reasonable steps to ensure that this information is secure, patients cannot be identified and the information is stored within Australia.

How do we store and protect your personal information?

Your personal information may be stored by us  in various forms i.e. paper or electronically.

Precision Eye Clinic stores medical records in an electronic format, in protected information systems, password protected using firewalls and access is monitored.   Hard copy format is kept in a secured environment. We have confidentiality agreements with all staff and visiting professionals and access is by authorised personnel only.

Your privacy is important to us. Whilst we take every appropriate measure to store and protect your personal information, in compliance with the Privacy Amendment (Notifiable Data Breaches) Act 2017, we will notify you and the Australian Information Commissioner when there is a data breach that is likely to result in serious harm to you.

A data breach occurs when personal information held by an organisation is lost or subjected to unauthorised access or disclosure.  Examples of a data breach include when:

  • a device containing patient/customer’s personal information is lost or stolen
  • a database containing personal information is hacked
  • personal information is mistakenly provided to the wrong person.

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information.

We  acknowledge patients may request access to their medical records. We require you to put this request in writing and addressed to our practice manager and our practice will respond within 30 days.

All requests must be approved by the treating doctor. Where access is denied or needs to be limited due to concerns about your health and wellbeing or that of another person, this will be discussed with you.  Other access options, such as a review of the record with the treating doctor, may be offered to you rather than providing you with a copy of the record. You will not be charged for making a request for access to your information; however, reasonable fees may be charged for providing the information to you (e.g. administration time in preparing the information and photocopying records).

If you are requesting access to the information of another patient, we may not grant access without that person’s consent. This can include access to a family member’s health information. We recognise that adolescents can request that information about their health care is kept confidential. This will be managed on a case by case basis as assessed by the treating doctor.

We  will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information.

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will respond within 30 days.

Contact details

The Practice Manager

80 Queen Street, Sandy Bay, 7005.

T: 03 6288 8188

enquiries@precisioneyeclinic.com.au

On receipt of your complaint we endeavor to review it as soon as practicable and contact you within 30 days. Please note in your correspondence how you would like to be contacted. You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.

Privacy and our website

We collect no personal information about you when you visit our website unless you choose to provide this information to us. However, certain information about site visitors is automatically collected and stored

Policy review statement

This Privacy policy is reviewed annually to ensure it is in accordance with any changes that may occur. We will let you know via our website when our policy has been updated